Where to buy Italo tickets: site, app, ticket offices and Pronto Italo
Italo ticket purchase options
Italotreno.com website
The Italotreno.com portal is your online ticket office, offering a fast and simple way to purchase tickets 24 hours per day and find the most affordable travel solution possible.
Italo treno App
Download the new Italo Treno App, for iPhone and Android and you’ll have instant access to the world of Italo.
Purchase a ticket, consult our timetable and manage your booking all from your phone in a easier way.
If you don’t have any Phone or Android device, simply visit italtreno.it and use the mobile version of our website to book your ticket or check your journey details.
If you don’t have any Phone or Android device, simply visit italtreno.it and use the mobile version of our website to book your ticket or check your journey details.
In-station ticket offices
You’ll find Italo ticket offices in all stations where we operate, and our staff on hand to assist you with your purchase.
You can also use our Self-Service ticket machines which accept credit cards and bankcard and, in some cases, also cash.
Purchase tickets through call-center: (+39) 06 07 08
Pronto Italo is the Contact Center made available by Italo for ticket purchases.
Pronto Italo is our Contact Centre where you can call an Italo staff member to purchase your ticket every day of the week from 7.00 am until 11.00 pm.
Calls cost the usual fee charged by your network. No sales service fee applied.
Calls cost the usual fee charged by your network. No sales service fee applied.
Travel agencies
We understand that many people like to have a travel agency organise their travel, so for your convenience we have selected a network of agencies throughout Italy where you can purchase or exchange your Italo ticket.
Assistance to passengers with reduced mobility
Italo reserves Passengers with reduced mobility a direct and easy channel to buy ticket, receive information or reserve the station assistance service: Pronto Italo, our Contact Center.
You can call at 06.07.08 to purchase your ticket every day of the week from 7.00 am until 11.00 pm (no sale service fees).
Visit the page Assistance for passengers with reduced mobility for more informations.
Visit the page Assistance for passengers with reduced mobility for more informations.
To purchase these seats please call Pronto Italia on +39 060708.
This service includes no additional fee. All Italo AGV trains have dedicated spaces reserved for passengers with reduced mobility, whilst you’ll find two wheelchair spaces in Carriage 8 ( in Carriage 3 on Italo EVO trains). Wheelchairs must not exceed the maximum dimensions prescribed by EU guidelines: 700 mm wide, 1200 mm deep and height of 1090 mm. Once in place in the reserved space, the wheelchair should be put into its “parked” mode with its brakes applied. These spaces are close to the disabled toilets.
To request assistance for passengers with disabilities or reduced mobility, please contact Pronto Italo on +39 060708 at least 30 minutes before departure time and organise a meeting point where one of our dedicated team members will meet you.
Due to the continuing health emergency from COVID-19, from 1 December 2020 the service can be requested 24 hours before departure at all stations.
Find out more
This service includes no additional fee. All Italo AGV trains have dedicated spaces reserved for passengers with reduced mobility, whilst you’ll find two wheelchair spaces in Carriage 8 ( in Carriage 3 on Italo EVO trains). Wheelchairs must not exceed the maximum dimensions prescribed by EU guidelines: 700 mm wide, 1200 mm deep and height of 1090 mm. Once in place in the reserved space, the wheelchair should be put into its “parked” mode with its brakes applied. These spaces are close to the disabled toilets.
To request assistance for passengers with disabilities or reduced mobility, please contact Pronto Italo on +39 060708 at least 30 minutes before departure time and organise a meeting point where one of our dedicated team members will meet you.
Due to the continuing health emergency from COVID-19, from 1 December 2020 the service can be requested 24 hours before departure at all stations.
Payment Methods
On our website, the Italo Treno App and via Pronto Italo (+39 06 07 08) you can pay by the following methods:
- Credit card or prepaid card
- Paypal (this is not available if you use Pronto Italo)
- Borsellino Italo, Italo Credit or a compensation voucher
- Masterpass
- Postepay
If you purchase from one of our self-service ticket machines, Italo ticket offices or onboard:
- Cash
- Bancomat
- Credit card or prepaid card
- Borsellino Italo, Italo Credit or a compensation voucher
Tickets purchased from a travel agency will be subject to their accepted payment methods.
- Paypal (this is not available if you use Pronto Italo)
- Borsellino Italo, Italo Credit or a compensation voucher
- Masterpass
- Postepay
If you purchase from one of our self-service ticket machines, Italo ticket offices or onboard:
- Cash
- Bancomat
- Credit card or prepaid card
- Borsellino Italo, Italo Credit or a compensation voucher
Tickets purchased from a travel agency will be subject to their accepted payment methods.
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